Please be aware that due to the lockdown in the Lithuania affecting our warehouse, some orders may experience a slight delay. Please allow extra time for your delivery to arrive.
Our day to day lives are being disrupted at the moment, and as a company we are no different. However FPRO will still provide the experience you expect.
To reiterate, for now at least, it is business as usual for us and we are confidently prepared for changes as the situation develops. Our brand is your brand, so if you have any questions please contact email@example.com, and one of the team will get back to you as soon as possible.
Track your order
To check on the status of your order please use the tracking number in your email. If you have any questions regarding your order or need to contact us with questions, please send an email to firstname.lastname@example.org
Shipping methods - EU
Shipping methods - Rest of World
All pre-ordered products will be shipped on or before the shipping date stated below the 'Pre-order' button on the product page.
If your order contains both an in stock product and pre-ordered product, they will be shipped at the same time when the pre-ordered product arrives.
Unfortunately, we are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with FREE Express shipping.
If your order incurs duties and taxes and you refuse to pay, the charges will be deducted from any refunds made.
Late or lost orders
When placing your order, please make sure that you specify the correct delivery address as FPRO takes no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or outbuilding.
Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at email@example.com .
If your order is returned to the warehouse due to the address being incorrect, we will ask you to pay the shipping cost required to resend it.
If you refuse to pay the shipping cost, we will deduct it from any refunds made.
Items not received but tracking shows they have been delivered
This may happen when items are sent to a place of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it.
We do not refund or replace tracked items that show as being delivered. For this reason, we always recommend that you get items delivered to a secure address.